Archer Nicholson

About Me

Hello! My name is Archer Nicholson and I am a 20 year old Full-Stak Web Developer located in Phoenix, Arizona. I am currently enrolled in the University of Arizona Coding Bootcanp and expected to graduate in July of 2021. Currently, I am employed with Empereon Constar as the Team Lead of the Frontier Communications Customer Service campaign. My daily duties currently involve assisting the supervisors in keeping track of agent numbers, managing time spent on calls, coaching and providing feedback on the agent's calls, and following the FCC Regulations when it comes to keeping Customer Proprietary Network Information secure.

I am looking for a job as a developer on a Web Development team. I have experience working on my own on projects developing websites from the Front-End to the Back-End as well as experience working on a team remotely through Zoom, Teams, and Slack to create websites and servers from scratch. I have experience with the Front-End HTML5, CSS, JavaScript, and Handlebars as well as using back-end technologies such as Node.js, Express, MySQL, and Sequelize to create databases, render HTML dynamically, and create functioning APIs. I also have learned on-the-job development methods such as AGILE development, Object-Oriented Programming, Object Relational Mapping, and Model-View-Controller layout. By the end of my BootCamp I will add onto my skills experience the technologies React.js, NoSQL, and MERN.

Resume

Frontier Communications // Empereon Constar - Customer Service Team Lead

April 2020 - Present

Assisting agents on Customer Service calls to manage service orders, internet and/or phone outages, and billing information.
Coaching team members to improve customer service skills and use of in-office programs.
Reviewing site numbers based on Customer Satisfaction, Average Handling Time, Rate of Repeat calls, and more to compare to other sites and customer service centers.
Following FCC regulations as well as Customer Proprietary Network Information (CPNI) guidelines to ensure security of personal information.

Norwegian Cruise Lines // The Pride of America - Assistant Waiter

August 2019 - March 2020

Assisting Front Waiters, bussing tables, and serving guests in a fine-dining environment.
Preparing dining rooms for service and cleaning after meal times
Sign in guests at muster station and lead them to a lifeboat in case of an emergency

Chipotle Mexican Grill - Front of House Trainer

September 2017 - September 2019

Prepare food on the line as ordered by viewing customer
Use a POS system to charge customers for products bought, keep track of sales, and process online orders.
Prepare both hot and cold items for the line while maintaining back of house cleanliness and following food safety guidelines.

McDonald's - Crew Manager

June 2016 - September 2017

Counting the safe and cashier drawers at open, during the day, and at close to ensure proper money handling from employees
Taking orders and preparing orders to be given to customers while continuing to follow food safety guidelines.
Training and overseeing new crew members so they have the tools to complete their tasks effectively and efficiently.